Musashi Japanese Steakhouse

For one they weren’t very friendly when I walked in! I know I was there at 2:45 in the morning but it says they are till 4am. The guy then told me they were closing in 10 minutes.. That’s 2:55 not 4am..  So I won’t even try it out now..

Horrible customer service. Reservations at9:30 my party of 6 arrive we are told the table is available but we can’t sit for another 15 mins because another party of 2 are not here. I ask if we can sit and order drinks and an appetizer while we wait for the adtl ppl and cook. We are told we hv to sit in the waiting area because if we sit at the hibachi table we hv to order. We are fine with ordering we AK to speak to a mgr. They get a bus boy smh we left and went to another restaurant. I will never be back. Incompetence times 20

Bad customer service. Made reservations and we were 5 minutes late. So they gave our table away. Then they told us we would have to wait 1 hour.

Don’t let all the great reviews fool you! this place was a joke just because famous people go there that doesn’t mean anything ( don’t believe the hype )
I ordered fillet that came in under 1/2 thick (I have never been served anything under 1 1/2in thick ( not even at Benihana ) the soup was just nasty it had chunks of fat floating around in it, the lettuce in was old, and the mushrooms that came with the meal was stem only. I am telling you people don’t waste your money or time I don’t care if Brad Pitt, or Obama ate here. If they rolled up some dog food and covered it with rice would you eat it just because Pditty and Susan Sarandon did?

They totally blew the whole evening for us and our 6 guests from out of town. We’ve been to Mushasi many times and the service was always good and the food great. So we wanted to take friends there to enjoy it too. We called for reservations for a whole table – for 8 persons – you can only squeeze in 9 if someone sits across from the sink – YUCK! The earliest we could get was 9 PM for a whole table – but OK. We got there at 9 PM but no table was available. Waited 20 minutes at the bar and ordered two bottles of saki. Finally they had a table cleared and ready for us – or so we thought. In the ultimate of INSULTS and RUDENESS the hostess then takes two guys that came in after us, without reservations and seats them at the freshly cleared table! Then tells our party of eight – well here’s an extra chair you can cram 5 adults in space where four adults usually fit. You don’t mind rubbing elbows with each other do you? The other three of our party had to sit around the corner with one opposite the wash sink! You don’t mind sharing your reserved table with two BOZOS who just walked in do you? WELL, YES, I DO MIND – I MIND A LOT! What happened to our reservations for a table I ask. Well, you can take it or leave or wait an hour they say…. I asked for Tiger – not there. Asked for his number – no way! Asked they have him call me – no way. We sucked it up and had these two foreign language speaking BOZOS rudely barged in at our table. We only stayed because at 9:30 I couldn’t think of another restaurant close by that was open and my guests were hungry. To ADD FURTHER INSULT when the other side of this cooking area opened they set it for EIGHT PLACES! When I suggested they should just seat us there they said – only of you want to wait another hour for a cook!

If Tiger was there this would not have happened. He knows how to treat his good long time customers – like us – we knew him when he was at Hamada’s working as a chef. They had no management there who understood the least about PR and keeping customers happy. They didn’t even TRY to make us satisfied. They didn’t comp a meal or even a $24. bottle of saki. They didn’t give a damn if a ten year customer walked out never to return because of their abominable disrespect, rudeness and discourtesy.

I even hand wrote a note addressed to Tiger and asked Tiger’s brother in law to give it to Tiger. The note asked Tiger to call me.  My cell phone has not rung. This says it all….

I seriously doubt my wife and I will ever return and will certainly never do so with friends – for the only thing we can expect is to be treated with great rudeness, discourtesy and a don’t give a damn if you stay or go attitude.

Tiger needs to clean house and get those extremely rude employees out of there. They will poison his business behind his back. Too bad. Musashi used to be one of our favorite restaurants.

Musashi came highly recommended, after two visits, I can only say this place deserves NO stars.

First visit. We asked for the “adult” show for a visiting friend.  Got two bowls of rice turned upside down with some round veggie on top and they called it boobs… great… I paid 20% more over Benihana for rice boobs?  The food was okay, so I’ll give it another shot.

Second and final visit.

– 6 weeks out:  Made reservations for adult show for 7 at 10pm.

– 3 weeks out:  Called to confirm reservation for adult show for 7 at 10pm. Confirmed.

– Reservation:  Showed up 15 minutes before and checked in with the hostess, confirmed that we had reservation for 7 and for adult show.  She tells us to tell the server you want adult show.  She then proceeds to sit a party of 3 at our table… they had a 9 year old with them.  While most 9 year old nowadays have probably seen more internet porn than most adults my age, I did the adult thing and let the hostess know that she just sat a kid at the adult show table.  Apparently, according to the hostess, a 9 year old seeing a 2 foot long big black dildo with simulated jiz is, to her, perfectly fine.  I continued to ask for an kid free adult show.  After asking for the manager, I was told that she was not at the restaurant.  After further pressing, we asked to speak with the owner Tsutomu (AKA Tiger)… we explained our situation, about making reservations and blah blah blah… he couldn’t give two shits.  Taking the high road, we decided to leave and not scar the poor kid.

This is what I get from wanting to see a big black dildo at a Japanese restaurant.

It is now my mission in life to divert any and all tourist away from this shitty place.

Disappointed.  Made a reservation.  Arrived 10 minutes early and was told i would still need to wait 30 minutes. I won’t be doing that in vegas!

We had a reservation for 20 for a birthday party at the hibachi grill at 5pm. When we arrived, they said the reservation was only for 10 & they could not seat us. They did not offer us any alternatives like main dining room seating & were content to turn our entire party away. It ruined our night & our friends’ birthday. This place seriously needs to get it’s reservations system in order. Bye bye forever from 20 Vegas locals.

I made dinner reservations on a Thursday for a double Sunday birthday hibachi grill Experience , I let the person on the phone know that it was going to be 10-20 people . He said he could only give me a 5pm or 8 pm reservation . So we went with 5 pm .
After  we arrived (17) of us “we were never greeted just stood there for about 20 minutes before being acknowledged by a server. He said he could not seat us . I said what do you mean it’s my birthday I don’t understand ??? We had a reservation , he said I already asked the chef Yong and there was nothing they could do???? What was the purpose of a reservation . I asked if he was really turning away 17 people ?? Without a worry he said there was nothing he could do that he had to many 6 pm reservations . And with that we left confused ???? Never again will I ever return to this place in my life or would I recommend this to my worse enemy .

This place came highly recommended & we were told to request Tiger’s table. We called at 8:05pm and were told his table was seated at 8. When we said we were 1 mile away & according to our GPS we would be there in 3 minutes, we were told they could seat us at his table. We arrived & the person who greeted us was not aware of the situation .  He went to “check” & left us waiting for 10 minutes, only to return & tell us it was not possible & we could wait until 8:30 to be seated at another chef’s table. So we waited. At 8:30 we were seated by ourselves at a table. Then a party of 25 arrived and another employee asked us why we were at the table as both of their remaining tables were reserved for the party of 25. So after waiting for 25 minutes with 2 broken promises, we left. If I could give zero stars I would. Unbelievably poor communication, processes, management & customer service. The guy who had seated us tried to hide in the kitchen from us. I would never go back!  Congratulations-you just lost 2 customers for life!