Ate here once before. Liked the food, although overpriced and the waitress was without a clue.
Came here at 3 AM today. The waitress came out and informed us they were closing, when the sign clearly read- “closes at 4 AM”. Not cool at all. Went to Kaizen, much better. Not coming back here ever again.
Terrible food quality and very high prices.
Ok I’m really upset with this place. I had made reservations for 7:30pm when our group arrived it was7:20 and they say they couldn’t seat us until 8pm! Seriously I had made these rsvp several days ago they didn’t even have the courtesy to call and let us know about the delay which they knew about because they were short a chef! I was very disappointed, but my group was not going to wait 50mins to eat because of their mistake! The sad part was this was a wed and they weren’t even that busy they should have made the call and then we just would have showed up later. Oh and to make matters worst they didn’t even seat us at an empty hibachi which I saw at least two that was empty! Really really bad customer service training! They had parking but it was very limited with all the other stores in the shopping center.
I really have no clue where to start. Maybe I should begin with saying that there were no door knobs on the door. Yup.
After figuring out how to get inside, we were immediately greeted by a foul smell that was similar to sweaty socks. Not something you want too smell at a restaurant. Normally we would have left, but we had 9pm reservations and everyone seemed to be raving about the food.
We were seated at a teppanyaki style table alone. After a few minutes another party of 2 joined, followed by an additional party of 5. All guys.
We got our drinks, gave in our order and waited. and waited. and waited. Finally at about 9:35 our salads arrived. Now, I’m from NYC and every hibachi place I’ve been too, we’ve never been longer then an hour. Here, we were already 35 minutes in with just our salads and no chef in sight. The salad was bland and wasn’t very appetizing. The soup arrived a few minutes later which was actually really good. Definitely one of the only good things about this meal.
Finally at 9:50, just as we were about to complain, our chef arrived. He noticed I was the only girl at the table and proceeded to make a heart out of oil and say “Thats for you!”. I thought it was a kind gesture until I turned around and heard him say “This is also for you!” To my surprise, he was holding a wooden penis. Yes you just read that right. A wooden penis. Wtf. I think I died a little inside, but laughed it off. Was totally turned off by this and I kinda just sat there in shock for a few minutes.
Let me just be the one to say this – I hate when teppanyaki places serve your rice first. By the time any of the other food gets to you, theres no more rice. This was probably the least annoying thing of the entire experience. EXCEPT – for when the penis flashing chef insisted we all try his “cream”. Please don’t take that out of context. One minute I’m eating my rice, the next minute he’s forcing some yellowish sauce type cream on the other half of my rice. I took one bite of it and hated it.
It was terrible. Why would this guy ruin my rice like that?!
The food was just completely mediocre and absolutely nothing to write home about. I’ll probably never come back, or even ever consider it. I think if I was dying of hunger right outside of this place I’d still consider the gum stuck on the sidewalk then go in and have a meal here.
I went to the restaurant 6/23 for my wife’s bday. Called and made a reservation with Kevin and I ask for the name because I had seen a review that some one made that they lost the reservation. Walk in the frontdoor and got the smell of a rag used to long to clean with kind of mold or my wife said it smelled line the bathroom. Well I ask for our reservation and they didn’t have it and the lady was very rude not sorry at all so we left and went across the street and had a great dinner. Very bad experience was very much looking forward to it will never return. Rude
Service suxs. We walked in at 5:15 to an empty restaurant and they rudely turned us away because we did not have a reservation. We saw another group that was seated get up and leave to.
I have never been disappointed eating at a Japanese restaurant before. This is the first that I walked away feeling angry about even being there. Food was bad and service was mediocre.
I hate this place
It was a party of 3 and the place was empty, two other parties were in the restaurant. We ordered 3 rolls of sushi, it took an hour and 15 minutes to get to us, I could make sushi faster than that!
Unfortunately the food was great! but the service was so bad that when the check came I gave them exact change, absolutely no tip at all, these people showed us very clearly that they did not care at all about customer service.
After 45 minutes I was about to leave the restaurant out of frustration but my friend kept me calm or at least until I walked out.
They really mad us man and it was just such a disappointment because the food was good, the service was just utterly terrible.
After watching the food channel, recommending this place i decided to take my dad there. We had a 7:30pm arrived early at 7pm had to wait for the next group to arrive before they started, about 40 min later we started our experience which i was excited about. Since the food channel stated the sauce is what makes them so special. WHAT SAUCE? The only sauce i got was after i finish all my meat and shrimp which was a teriyaki sauce, the cook say put the sauce on the rice. I was thining WTF, i have no more food and rice. Anyway just a bad experience overall, chef was busy talking to a regualr with kids taking up most of his attention and we felt ignored. He was a nice Korean guy, friendly however we felt disconnected from the overall experience. Better to just go with with Benihanna if we are going to do that. No go for me in the future, food was average and service was average. I still gave a 20% tip since it was labor intensive.
P.S also when i went to restroom passing by the other grilling table that crowd was having a blast and they had so many different sauces on their table, The chef is from Hawaii and was doing a great job for the other table. Anyway its just a bummer when you expect more than what you actually get.
Oh and the chef was still talking to the regular person with the group outside the parking lot, when we left. It must have been long awaited.
Listed in my reviews, The Places I Go Out
I was hungry for some japanese food and the reviews was fairly good and their website boasted some good hype so i decided to give it a try. being a chef myself i was looking forward to my dinner.
When i arrived the waiter tried to give me a seat at the sushi bar, which i did not want to sit at. So I asked for a table and i was given a look of disgust. (First Stike)… The server then dropped 3 menus on the table with a thunderous thump. (Strike 2)… A different server then came and asked if he could get something to drink in which i replied yes i got some water since it was really hot that day. then it took me almost 20 minutes just to look over the menu. I was in the mood for some sashimi combo but was not offered for dinner, so I ordered steamed gyoza and fried agedashi tofu for my app. and a unagi bowl for my main course. i waited about 20 minutes and the waiter brings me my unagi bowl which i ordered for my main course. I asked the waiter that should I not get my apps before I get my main course. He then replied that its being cooked now, but the unagi bowl comes from the sushi bar. I politely told him that it shouldn’t matter where it comes from I would like to get my food accordingly. The waiter then asked me if he should take the unagi bowl back and bring it back after I am done with the apps. I said yes please.
After another 15 minutes passed and I finally get my steamed gyoza potstickers which was a dissapointment where i can tell it was a store bought frozen potsticker and it wasnt even cooked right. It was mush and i just had 1 bite of that and that was enough for me. then came the fried tofu which was salty and it was as if no one took any care in preparing that dish. In total it took 35 minutes to cook frozen potstickers out of a bag and to deep fry some tofu. ( unacceptable)… The waiter then brings back a cold unagi bowl which was just left out waiting for me to finish my apps… to top it off the rice was sushi rice. I never had a bowl with sushi rice before and that was the last straw… I put my chopsticks down and asked for the check. The waiter just said thank you and gave me my check. He did not one time ask me why I haven’t touched any of my food except for 1 bite each dish. I gave the waiter my money and ask to speak to the manager or owner. Like I said being a restaurant owner and a chef my self I wanted to have a civilized conversation regarding this matter and to see what kind of operation they are running. The Server escorted me to the owner who was working as the cashier as well. I told her straight out that her food was terrible. She just Said “Oh! That’s Ok I will take care of your bill” and gave me my money back. I started to express to her what was wrong with everything and she would have non of that. she just kept saying ” It’s ok , It’s ok”… It just showed me that maybe in the beginning of the restaurant she and her husband started with a bang. But now they run the restaurant without any care what so ever. My opinion is if they don’t want to be in business then they should quit and stop lying to everyone about their food and service. If the owners dont care then the server and the cooks don’t care either and it shows.
IF ANYONE IS READING THIS REVIEW I HIGHLY RECOMMENT THAT YOU GO SOMEWHERE ELSE.. UNLESS YOU LIKE BAD SERVICE AND FOOD..