7/22/2014

This place came highly recommended & we were told to request Tiger’s table. We called at 8:05pm and were told his table was seated at 8. When we said we were 1 mile away & according to our GPS we would be there in 3 minutes, we were told they could seat us at his table. We arrived & the person who greeted us was not aware of the situation .  He went to “check” & left us waiting for 10 minutes, only to return & tell us it was not possible & we could wait until 8:30 to be seated at another chef’s table. So we waited. At 8:30 we were seated by ourselves at a table. Then a party of 25 arrived and another employee asked us why we were at the table as both of their remaining tables were reserved for the party of 25. So after waiting for 25 minutes with 2 broken promises, we left. If I could give zero stars I would. Unbelievably poor communication, processes, management & customer service. The guy who had seated us tried to hide in the kitchen from us. I would never go back!  Congratulations-you just lost 2 customers for life!

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